Frequently Asked Questions

Everything you need to know about your UDG Gear order and products.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long does shipping take for international orders?

International shipping typically takes between 5 to 10 business days depending on the destination country and customs processing times.

Are UDG Gear bags water-resistant?

Yes, most of our bags and hardcases are constructed from high-quality, water-resistant nylon or EVA materials to protect your electronic gear from the elements.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer a warranty on your products?

All UDG Gear products come with a limited lifetime warranty against manufacturing defects, ensuring your equipment remains protected for years to come.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.